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Frequently Asked Questions

What is a music cue sheet and when should I complete one?

A music cue sheet contains details of all audio that has been used in a production/broadcast. The cue sheet contains the title, composer(s), publisher(s) and the duration of every item of audio contained within the production. Multiple uses of the same audio must be detailed separately. A music cue sheet will only need to be completed if your presentation containing our music is broadcast or publicly performed (radio, film, television, cable). The cue sheet is given to your local performing rights organization (ASCAP, BMI, PRS... ) who collect public performance revenue from radio and TV stations, networks, movie theatres, and various other sources under international and national copyright protection laws. A portion of these collected royalties is divided among the composers and publishers who create and distribute the stock music you use in your productions. In order for the composers and publishers to receive this funding, the useage of their music is recorded on a cue sheet and submitted to the performing rights society. There are no additional fees associated with your submission of cue sheets.

How do I listen to the audio previews?

Our music player should play on all current devices. Please make sure the page is fully loaded and refresh the page if problems persist. The correct plugins should be installed on most devices so your web browser should notify you if a plugin is required for your particular device/browser to play back our previews.

PLEASE NOTE:The preview files on our site are compressed stereo .mp3 files. Although the quality is great for previewing, the 44.1khz stereo wav and 192kbps mp3 files you will receive in your download package are far superior in quality. If you still can't hear our previews, Check your sound card levels and speaker connections, make sure you have the most current driver for your sound card and browser.

I have just purchased a Loop but it only plays for 14 seconds. What's wrong?

Our loops are short pieces of music that will loop over and over again if put back to back using a software program. For instance, background music for a presentation can be embedded by using programs such as Flash and Powerpoint. To make one long wav file from the loop, you can use any audio editing software, (there is a short tutorial at the bottom of this page).

How do I purchase a sound file?

Making a purchase could not be easier. Just add any items to the cart by clicking on the green shopping cart icon. A pop up will appear giving you the option to 'continue shopping', 'checkout' or checkout with PayPal Express. You will be directed to our shopping cart system where you can enter the information required to complete your purchase.

How do I pay for my purchase?

We accept payment from all major credit cards and PayPal. Our websites are regularly scanned for their compliance with the PCI DSS - Payment Card Industry Data Security Standards. All data is transmitted via Secure Socket Layer (SSL) technology and then encrypted securely into our payment gateway.

When registering and making payment, it is important to provide accurate information as failed transactions often occur when there is a typing error or incorrect address information provided. This can often lead to delays in processing an order.

PLEASE NOTE: Loopsound.com is a part of Multimediasound.co.uk. All purchases made on this web site will appear as MULTIMEDIASOUND or MMSOUND on your credit card statement or Paypal account.

Is my personal information safe?

We implement a variety of security measures to maintain the safety of your personal information when you register as a customer, place an order, download your files and access your personal information. We have a secure server so all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted securely into our payment gateway and your credit card details are never stored on our servers.

Do you have a privacy policy, delivery policy or any kind of refund policy?

Yes. All this information and more can be found by using the links at the bottom of this site.

I want to pay with eCheque, is that O.K?

Yes. PayPal gives you the option to pay with e-Cheque. For those customers wishing to pay using e-Cheque, it is important to note this will result in your download keys being delayed whilst your payment clears. Depending on your local currency, this can take anything from 3 to 5 days.

How will I receive my file?

When you have successfully completed payment, a confirmation e-mail and download link will be sent the e-mail address stated on your order so it is very important to use a valid e-mail address to ensure that you receive your download link. The download key is a unique encrypted URL to your chosen files and for security reasons will expire 48 hours after purchase. Should you be unable to download within the 48 hour period, you can request to renew your download by contacting us.

What format will the downloaded sound files be?

When you click your download link you will be directed to your personal download page. All audio files are contained within a .zip package along with composer info. Our full tracks and cuts are available as broadcast quality 16bit 44.1khz .wav files and 192kbps .mp3 files. Music loops are available as 16bit 44.1khz .wav files.

IMPORTANT: Please ensure that you backup the Music License, sound files and purchase receipt as proof of license.

I did not receive my download links(s)?

Once you have completed the order process, your download keys will be sent with your receipt to the email address you entered during registration. You should receive your download keys immediately. If you do not receive your download keys please check the following before contacting us.

  1. Allow a few more minutes to receive your download links then recheck your email.
  2. Check that your email address was correctly spelled. If you do find you have an error in your e-mail address please contact us immediately and we will send your download links as soon as possible.
  3. Many e-mail accounts/e-mail programs have spam filters that will automatically block our download keys. Please check your spam filter and add us to your Safe Senders List.

My computer has failed and I have lost my file, can I get another copy of it?

We encourage our customers to make backups of their files to prevent the need for us to replace them. Our advice with any digital media you purchase online is to backup! We will replace lost files only with proof of purchase.

I need A-law or u-law format for my on hold system. Help!

You may need CCITT A-Law or CCITT µ-Law compression format for your music on-hold telephone system. The sound files are compressed with a 8-KHz sample rate and 8-bit resolution Mono. The µ-Law compression format is used in the United States, and A-Law compression format is used internationally.

I want to manufacture more than 5000 units or my app has exceeded 5000 downloads. Do I require an additional license?

Yes, you will need to purchase our extended license or upgrade your existing license for production runs exceeding 5000 units. Our standard license covers your production for up to 5000 units and with worldwide rights in perpetuity. Units means downloads, duplication of physical products like DVD's software and toys containing the music. YouTube views or views from your website are unlimited and are not counted as units. You will also need an Extended License for theatrical productions or video presentations in front of a paying audience, broadcast on TV, television advertising and software apps exceeding 5000 downloads.

I need my loop to repeat for 10 minutes and then fade out, How?

There are many free audio editing software tools and apps to be found on the Internet. Audacity is a free, open source software for recording and editing sounds and is perfect for this kind of job. Here is a short tutorial using Audacity to show you how it's done.

Just follow these simple steps to get your loop to the correct length...
  1. Open the loop in Audacity
  2. Ctrl+A selects the loop
  3. Ctrl+C copies the loop
  4. In the Edit menu... Move Cursor - to Track End
  5. Ctrl+V pastes the loop at the end
  6. Repeat steps 4. and 5. if you want it to be longer.
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